Lumi Integrity

At Beautysparklehub, owned and operated by Vogueware Solutions Private Limited, we strive to ensure that every customer receives a dependable, convenient, and satisfactory shopping experience.

Throughout this Return & Refund Policy, “we,” “us,” and “our” refer to Vogueware Solutions Private Limited, whereas “you,” “your,” and “user” refer to customers who purchase products through our platform. By placing an order, you confirm that you have read, understood, and agreed to comply with the return and refund procedures outlined in this Policy. 

Conditions For Return Eligibility

A product will qualify for a return only if all the following requirements are fulfilled:

• Product Condition: Products must remain unused, unopened where applicable, and in their original condition, accompanied by all original labels and packaging.
• Original Packaging: Each returned product must include its original packaging materials, labels, and any accompanying tags.
• Products Not Eligible For Return: Products that have been used, opened where applicable, or altered in any way will not be accepted for return.
• Return Request Deadline: Customers must contact our customer support team and submit their return request within 48 hours of delivery.

Products that do not satisfy any of these conditions may be deemed ineligible for return.

Steps To Submit A Return Request

Customers seeking to return a product must follow the procedure outlined below:

• Initiate A Return Request: Email voguewaresolutionspvtltd1@gmail.com / voguewareauthorizes@gmail.com with your Order ID and the reason for requesting a return.
• Submit Supporting Evidence: If a product arrives damaged, defective, or incorrect, include clear photographs to help us assess and verify the issue.
• Follow The Provided Return Instructions: After your return request is approved, we will share detailed instructions explaining how to complete the return process.

Note: We reserve the right to reject return requests if the prescribed procedure has not been followed.

Refund Assessment And Processing

All refund requests will be reviewed and processed according to the following steps:

• Each returned product will undergo an inspection to verify whether it meets the applicable refund eligibility conditions.
• Customers will be informed whether their refund request has been approved or declined.
• Approved refunds will be returned to the original payment method within 5–7 business days.
• A confirmation email will be sent once the refund has been processed successfully.

Conditions For Partial Refunds

In certain situations, we may issue a partial refund for a product that meets some, but not all, of the applicable return requirements. Examples may include products with minor damage or items returned without their original packaging.

Reporting Damaged, Defective, Or Incorrect Products

• Products received in a damaged, defective, or incorrect condition must be reported within 48 hours of delivery.
• Customers must send clear photographs or videos to voguewaresolutionspvtltd1@gmail.com / voguewareauthorizes@gmail.com for verification and to support the timely resolution of the reported issue.

Support For Returns And Refunds

For enquiries, concerns, or assistance relating to product returns and refunds, please contact us at:

voguewaresolutionspvtltd1@gmail.com / voguewareauthorizes@gmail.com